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Our Delivery Policy

  • Delivery: Order cut-off time each day for next day dispatch is 1.00pm. Depending on the state orders will take up to 3-4 days for delivery (5 for Qld and 7 for WA).
  • Delivery Method: If you have access to a forklift we can deliver products chilled. Otherwise stock will arrive on either custom built skids or pallets.
  • Order receipt: It is the customers responsibility to check and sign for all deliveries when they arrive. Claims for missing stock that have been signed for as received in full will not be accepted.  
  • Despatch Notification: We will notify you by email when your order has been despatched.
  • Unloading: Its the customers responsibility to assist the driver in unloading the stock. Its also the customers responsibility to take product into the venue.

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully. All product is firm sale.
If goods are proven faulty or damaged, we will provide a replacement free of charge, but only if product has been stored and handled correctly (cool dry location). No keg claims will be accepted more than 30 days after stock has been delivered


No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.


Overseas Orders

We will only supply stock to customers based in Australia or New Zealand via Beer Jerk


Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.